Overselling items | Voters

Overselling items

closed

Julie Campbell

I've had multiple listings sell out on one platform (Etsy) and then some how buyers are able to buy multiples on the other (Shopify). My SKUs match, and I've counted my inventory properly. This has happened multiple times.

November 23, 2020

James Hu

marked this post as

closed

Closing this since everyone's setup is different. We will be reaching out individually to each of you to help diagnose the issue. If you are experiencing oversells, please reach out to support, thanks.

Arina Lanshchakova

We have had oversell happen 3 times last week only!

James Hu

Arina Lanshchakova: Hi Arina, I believe your issue was caused by https://trunk.canny.io/admin/feedback/bug-reports/p/inventory-adjustment-discrepancy?boards=bug-reports which we are still working on. Appreciate your patience with this!

Kris Rowlands

Same issue here. I'm overselling all over the place. Whether it's the same order or not, this has got to be fixed.

I do not have overselling enabled anywhere on any product.

Julie Campbell

It was for ST-NOPEOUIJA and I do not have overselling enabled on this product. It also happened with EP-RCRPG-UNLUCKYAH and EP-BADPUSS-A.

James Hu

Julie Campbell Sorry to hear that. Can you let us know which SKUs this happened to? Also, do you have overselling enabled on Shopify?