FIX ALL ETSY/SHOPIFY SYNCING "EDGE CASE" BUGS
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Kris Rowlands
I am so tired of canceling orders because of the BUGS on Etsy inventory syncing. Your customers have been dealing with this issue for THREE YEARS. How about we get the service working properly for ALL subscribers before adding anything new?
I've lost thousands of dollars in sales because of overselling. I'm keeping extra inventory on hand (which I do not have room for) due to the "edge case bugs" that have not been addressed in over THREE YEARS.
I pay monthly for this service, yet lose thousands because of its bugs.
FIX THE ISSUES. How many times must we post about it?
James Hu
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Kelsie Vogds
Also experiencing this issue currently and overselling product that is sold out, and currently product that is available is not showing up correctly on Etsy as available. I wonder how many sales I'm losing out this holiday because your app won't function correctly. This was reported days ago with no update or solution given and it's unacceptable.
James Hu
Kelsie Vogds: Hi Kelsie, we're still in the process of figuring out the issue you're having with those listings. It's a unique one since those listings have a ton of variants and we're working to debug it still. Thanks for your patience.
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Kelsie Vogds
James Hu: Any update, haven't received any info for 4 days and the issue is still present causing a lot of trouble during the busy holiday sales season.
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Arturo Aubry
Merged in a post:
Listings with variants in both Shopify and Etsy not syncing correctly 100% of the time
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Cinthia Ganotis
I have listings with variants in Shopify and corresponding listings with variants in Etsy. The variant SKUs match in shopify and etsy but do not sync sales correctly 100% of the time. Specific with my shop are the Chenille-It and Mesh listings.
Thank you
K
Kris Rowlands
"Really sorry" doesn't cut it.
You know how many orders I've had to cancel this year? I am a high volume business that sells on Shopify, Etsy, Facebook and Instagram.
I HAVE OVER 200 ORDERS IN ETSY ALONE I'VE HAD TO CANCEL. That doesn't count what I've had on the other THREE selling channels.
These issues have been going on for THREE YEARS. With the money being paid for subscription services, HIRE MORE PROGRAMMERS. Get this crap FIXED.
If you'd like me to get an accurate monetary total for you, I can do that. It's thousands of dollars. Even if I was refunded a whole year of subscription fees for this, it STILL wouldn't equal the sales I've lost just this year.
I'd say over 70% of my items are kitted because that's the only way that you can upsell in Etsy.
Figure it OUT!
James Hu
Hi everyone, we're really sorry that these edge cases still haven't been fixed yet. It's a hard problem that involves rewriting big parts of our syncing algorithm and to be frank, the progress hasn't been as fast as we'd hoped. Our initial implementation didn't work out as well so we had to start over. We're making better progress now — it's our top priority. Still no ETA but it's something we're working on every day.
Please reach out to support if you feel like you're not getting the proper value from Trunk and we'll do our best to make it up to you in the meantime.
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Kelsie Vogds
James Hu: A year later, and I'm still getting inventory syncing issues with Etsy with no update provided by your "support" team on when I can expect inventory to be correctly pushed. If your app cannot do this correctly, then it needs to be made known that it doesn't play nicely with Etsy so that your customers who solely use this app to sync Etsy and Shopify inventory can look for another solution.
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Felted Sky
To be clear, in our case the issue is that our kitted items do not sync correctly. But it's still an "edge case" and something we very much need fixed.
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Julie Campbell
Please! I've had 2 or 3 different items oversell this holiday season and it's caused so many headaches. I am very much considering cancelling my $70/m subscription in January because this has happened so many times this year.
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Felted Sky
Agreed. This affects us as well, and causes us a LOT of headaches. It would be nice if the software did its core functions first and foremost. Every time I asked for an update I was told it was a high priority and was being worked on, but it's been a very long wait.
I like this software, and want to be loyal to it, but at the end of the day it has to do what it says it can do.
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Nabil
Felted Sky: i had enough of this software. Planning to end the subscription this month. It doesn’t solve the problem and it adding up the stress for my business. Byebye flunk
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Kris Rowlands
Now, if we had visibility to what our inventory was doing, we'd be able to troubleshoot this.
I have been complaining about this since I started using Trunk, which was 10/25/2019, so I guess it's now been THREE years. Three years of loosing sales because items are always overselling. Over three years, this equals THOUSANDS of dollars.
No resolution. No way to see what inventory is doing. No way to solve this. I've begged for years to have visibility on what our inventory is doing: being able to get reports ourselves. It's never come to fruition.
Troubleshooting is fruitless WITHOUT the ability to see what our inventory is doing IN REAL TIME. It's not that hard. New sync services have this ability available from the start, so it's not at all difficult to program in.
"There are lots of edge cases". That means that the issues have been recognized. I've been told about "edge cases" for three years.
The FIRST step in addressing this is inventory reports that we can pull ourselves. Been waiting three years. Crickets.
James Hu
Hello, we've reached out to everyone here to help debug their issues. For those of you having syncing issues, please reach out to support so we can help you there as there are lots of edge cases, thanks.
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